Sales / Business Development Lead

Posted 25/02/26Reference Number: SWtapK2602

Sales / Business Development Lead – Plumbing Supplies – Keighley

Salary circa 38k to 45k – negotiable

Monday to Friday 730am to 5pm – occasional Saturday mornings as required

Full time permanent role

SCOPE:

• Grow sales by developing existing customers and converting new ones.
• Maintain regular contact with key trade accounts and re‑engage lapsed customers.
• Convert walk‑ins into repeat buyers and reach out to local installers not yet using the branch.
• Lead the daily counter operation and ensure a consistently high customer experience.
• Set clear priorities for the sales team and keep service levels high.
• Resolve day‑to‑day issues quickly before they escalate.
• Coordinate with the warehouse to keep orders, stock, and deliveries flowing smoothly.
• Allocate tasks between sales and warehouse staff to avoid bottlenecks.
• Step onto the counter when needed to support busy periods.
• Become the main commercial driver of the branch, growing sales and customer loyalty.
• Take the lead on key customer relationships and understand their ongoing job needs.
• Bring more structure and consistency to daily operations and service levels.
• Act as the first point of contact for routine decisions, reducing reliance on the owner.
• Identify new opportunities and improvements that help the branch grow over time.

IDEAL EXPERIENCE:

• Experience in a plumbers’ merchant, builders’ merchant, electrical wholesaler, or similar trade counter environment OR strong senior retail/operational experience in a fast‑paced setting.
• Comfortable leading a counter team, setting daily priorities, and solving problems without needing a formal manager title.
• Commercial mindset with proven ability to grow sales, build customer relationships, and spot new opportunities.
• Strong communicator who can engage installers, convert walk‑ins, and proactively follow up with customers.
• Organised, methodical, and calm under pressure — able to keep the branch moving smoothly.
• Willing to learn plumbing & heating products quickly if not already experienced.

For more information, contact Stuart Wilkinson

Telephone:
Email: stuartwilkinson@conceptrecruitment.com

Interested? Fill in the form below.