Telephone Collections Agent

Posted 06/06/25Reference Number: TELCOSH060625

We are recruiting experienced Telephone Collections Agents for our client based in Sheffield S3.

These are permanent positions working 37.5 hours over 5 days between the hours of 8am and 8pm Monday to Friday and to include  Saturdays.

Salary £26,000 plus bonus with a realistic OTE of up to £40,000.

Working within a friendly and modern office just outside the city centre, you will be making and receiving calls with customers to arrange payment of outstanding debts.

The role will involve-

• Handling difficult conversations in a sensitive and professional manner over the telephone
• Entering accurate records of conversations and agreements onto a customer database
• Following processed and guidelines regarding debt collection
• Working in an open plan, contact centre environment
• Accurately entering payment details correctly first time

Requirements for the role

• Previous call centre and preferably collections or credit control experience is helpful.
• Being comfortable working to targets- earnings increase based on achievements.
• Strong IT skills
• Clear and confident communications skills both in writing and over the telephone as well as being happy making telephone calls to customers.
• Critical thinking skills and being able to ask the right questions.

Benefits

• Free onsite parking
• Hybrid working- Subject to successful training period and reaching the required standard.
• Casual smart dress code
• Company pension
• Discount and Christmas saving schemes.
• Attractive bonus, incentives, and performance rewards
• Death in service benefit

Successful applicants will be required to complete CCJ/DBS and other background checks prior to commencing.

Please apply for more details.

For more information, contact our South Yorkshire Recruitment Team

Telephone:
Email: southyorkshire@conceptrecruitment.com

Interested? Fill in the form below.